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PRIVACY POLICY

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, your shopping or browsing behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. We will notify you when you must provide such Personal Data. Where it is mandatory to provide such Personal Data, please note that if you do not provide such Personal Data to us, then we may not be able to provide our services to you. We may also request other Personal Data from which is not marked as "mandatory" where it is entirely voluntary for you to provide such Personal Data (though please note that such personal data are used for the purpose of improving our understanding of our Platforms' and users and providing better products and/or services).

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

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By (1) clicking "Yes" on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website or App, (3) browsing our Website or App, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy, (5) submitting your Personal Data to us when participating in any competitions hosted on the Platforms, or (6) signing up to the Affiliate Programs, or Community Influencer Programs or any other programs organised by ROYAL JEWELLERY, you acknowledge you are agreeing to the terms of this Policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavour to notify you by email or by notice on the Website of any material changes to the Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

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  1. You register an account on the Website or the Apps;

  2. You sign up to receive our newsletter(s) or update(s);

  3. You make a transaction regarding the products available on our Website and Apps;

  4. You activate or use any payment-related functions available on our Website and Apps or provided by our third party service providers;

  5. You sign up to our Affiliate Programs, or Community Influencer Programs or any other programs organised by ROYAL JEWELLERY;

  6. You use any of our related services, such as subscribing to our newsletter, product notifications;

  7. You browse our products and services or otherwise interact with our Platforms;

  8. You accept our cookies on your device;

  9. You interact with our Customer Service Team or other representatives, for example, via our chatbot, chat apps, messaging platforms, webform, emails, telephone calls, video calls, letters, or face-to-face meetings;

  10. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

  11. You interact with us on our livestream channel, such as liking or commenting on a stream/video

  12. You participate in our promotions, competitions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

  13. We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;

  14. You or your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

  15. Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

  16. When you voluntarily submit your Personal Data to us for any reason.

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