1.        Terms of Return

 

a.         Product returns are applicable ONLY for Solvil et Titus, not applicable to all other brands, smart watches, customised and pre-ordered products.

b.         We are unable to refund worn, sized or engraved Products.

c.         Under our return policy you may contact our customer services (email: cs@citychain.com or phone: (852) 2113 2266) for return of a Product by mail or at our authorised retailers in Hong Kong. We will not entertain any return of a Product after 14 days from date of purchase under any circumstances.

d.        A Product must be returned in its original condition, i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets, free gift and gift redemptions, if any. If a free gift and/or gift redemption item is not returned, additional charges will be applied.

e.        We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets and gift redemption). Upon receiving your Product, we shall send you an email within 7 working days informing you whether your request for refund is accepted. Our decision will be final.

f.         We will determine whether a returned Product is defective, and our decision will be final.

g.         Returns for Products purchased at our authorised retailers will not be accepted through this Website.

h.         Authorised retailers outside of Hong Kong DO NOT ACCEPT returns for www.citychain.com

i.          If your return of Product is accepted, we will refund the Net Price per Unit of each returned Product. The refund will be credited to the original payment account, to the same person who paid for the transaction. Fees including but not limited to the following items will not be refunded:

 

For Hong Kong deliveries:

i.                Costs incurred during the purchase of Product, like fees charged by PayPal and/or credit card issuers, insurance costs and all other related miscellaneous costs incurred for the purchase of the Product will not be refunded.

ii.              Costs incurred for the return of Products to us, like shipping costs, any fees charged by PayPal and/or credit card issuers, insurance costs and all other related miscellaneous costs will also not be refunded.

 

For International deliveries:

i.                Costs incurred during the purchase of Product, like original shipping costs incurred for the delivery of the Products to you, any fees charged by PayPal and/or credit card issuers, insurance costs, importing countries’ customs duties and sales taxes and all other related miscellaneous costs incurred for the purchase of Products will not be refunded.

ii.              Costs incurred for the return of Products to us, like costs incurred for the return of Products to us, including shipping costs, any fees charged by PayPal and/or credit card issuers, insurance costs, and all other related miscellaneous costs will also not be refunded.

j.            Deposits paid for pre-ordering a product are non-refundable. Pre-ordersare subject to stock availability. However, if a pre-ordered product isunavailable, the deposit will be refunded to the customer.

k.          We reserve the right to handle any disputes by return of Products, refunds or cancellation of Order.

 

2.        Return by Mail and Procedure for Return by Mail